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Trusted by 50,000+ businesses worldwide

Live Chat for
Customer Support

Transform your customer support with AI-powered live chat. Respond from Teams, Slack, Zoom, or Webex. Let AI handle routine questions while your team focuses on what matters.

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No credit card 14-day trial Unlimited agents
Customer support team using live chat

70%

Questions handled by AI

<30s

Avg response time

RESPOND TO CUSTOMERS FROM YOUR FAVORITE TOOLS

Microsoft Teams Slack Zoom Webex Google Chat

Why Live Chat Beats Traditional Support

Email takes hours. Phone queues frustrate customers. Live chat delivers instant, personalized support that customers love.

73%

of customers prefer live chat over email or phone

Source: Forrester Research

3x

higher conversion rates with live chat support

Source: Invesp

92%

customer satisfaction with live chat

Source: Zendesk

Email Phone Live Chat
Response Time 4-24 hours 10-30 min wait <30 seconds
Concurrent Conversations Unlimited (async) 1 at a time 3-5 per agent
AI Automation ✗ ✗ ✓ 70% automated
Customer Preference 12% 15% 73%
Satisfaction Score 61% 44% 92%
AI-Powered

AI Handles the Routine.
Your Team Handles the Rest.

Our AI chatbots, powered by ChatGPT, Claude, or Gemini, answer up to 70% of customer questions instantly. When things get complex, they seamlessly escalate to your human team with full context.

Train AI on Your Content

Upload FAQs, documents, website pages. AI learns your business in minutes.

Smart Escalation

AI knows when to hand off. Agents see full conversation history instantly.

24/7 Coverage

AI never sleeps. Support customers around the clock, even when you're offline.

Support Chat

AI + Human Support

How do I reset my password?
AI

I can help with that! Click your profile icon → Settings → Security → Reset Password. You'll receive an email within 2 minutes. 🔐

Answered by AI • 2 seconds

I need to talk about my billing
AI

I'll connect you with a billing specialist right away! They'll have full context of our conversation.

Agent

Hi! I'm Sarah from billing. I see you have questions. How can I help?

Sarah K. • Live Agent

Support Customers from Where You Work

No new software to learn. Respond to website visitors directly from Teams, Slack, Zoom, Webex, or Google Chat.

Microsoft Teams

Microsoft Teams

Most Popular

Turn Teams into your help desk. Chat with customers without leaving your workspace.

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Slack

Slack

For Startups & Tech

Bring customer conversations into Slack channels. Collaborate on support in real-time.

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Zoom

Zoom Team Chat

Chat + Video

Chat to video in one click. Escalate complex issues to face-to-face calls instantly.

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Webex

Cisco Webex

Enterprise Ready

Enterprise-grade support from Webex. Built for security-conscious organizations.

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Google Chat

Google Chat

Google Workspace

Perfect for Google Workspace users. Support customers from Gmail & Google Chat.

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Web Dashboard

Standalone Option

Don't use chat apps? No problem. Use our web-based dashboard to manage all conversations.

Included Free

Everything You Need for World-Class Support

Powerful features that help you deliver exceptional customer experiences

Unlimited Agents

Add your entire team without per-agent fees. Scale support as you grow.

GDPR Compliant

Built-in privacy controls, data encryption, and compliance features.

Canned Responses

Save time with pre-written replies for common questions.

Proactive Invites

Automatically engage visitors based on behavior, page, or time on site.

Analytics & Reports

Track response times, satisfaction, volume trends, and agent performance.

Zapier Integration

Connect to 5,000+ apps. Send leads to CRM, create tickets, and more.

Mobile Ready

Respond from anywhere using Teams, Slack, or Zoom mobile apps.

Custom Branding

Match your brand with custom colors, logos, and widget styling.

Offline Messages

Capture leads 24/7 with offline forms when your team is away.

Live Chat for Every Industry

From startups to enterprises, teams across industries use Social Intents to deliver exceptional support

SaaS Company

SaaS & Technology

Onboard users, troubleshoot issues, and reduce churn with instant support.

 E-commerce

E-commerce

Answer product questions, assist with orders, and boost conversion rates.

 Healthcare

Healthcare

Schedule appointments, answer patient questions, improve care access.

 Education

Education

Support students, assist with enrollment, and answer admission queries.

 Financial Services

Financial Services

Secure customer interactions for banking, insurance, and fintech.

 Real Estate

Real Estate

Qualify leads, schedule showings, and answer property questions instantly.

Trusted by 50,000+ Businesses

From startups to Fortune 500 companies, see why teams choose Social Intents

"We reduced our response time from hours to seconds. Our customers love the instant support, and our team loves working from Slack."

JD

Jennifer Davis

Head of Support, TechStartup

"The AI chatbot handles 65% of our inquiries automatically. My team can finally focus on complex issues instead of answering the same questions."

MR

Michael Rodriguez

VP Operations, E-commerce Co

"Integration with Microsoft Teams was seamless. Our entire university support team was up and running in one afternoon."

SK

Sarah Kim

IT Director, State University

75K+

Businesses

10M+

Chats/Month

4.8/5

Rating

99.9%

Uptime

Frequently Asked Questions

Everything you need to know about live chat for customer support

Live chat for customer support allows website visitors to instantly connect with your support team through a chat widget embedded on your website. Unlike email or phone, live chat provides real-time assistance, reducing wait times from hours to seconds and dramatically improving customer satisfaction. With Social Intents, your team can respond directly from tools like Microsoft Teams, Slack, or Zoom.

AI chatbots powered by ChatGPT, Claude, or Gemini can handle up to 70% of routine customer questions instantly, 24/7. They're trained on your knowledge base, FAQs, website content, and documents. When questions become too complex or customers request human assistance, the AI seamlessly escalates to your team with full conversation context, so customers never have to repeat themselves.

Absolutely! Social Intents integrates directly with Microsoft Teams, Slack, Zoom Team Chat, Cisco Webex, and Google Chat. Your team can respond to website visitors without leaving the collaboration tools they already use daily. No new software to learn. Just add our app and start chatting.

Plans start at just $39/month with unlimited agents. Unlike traditional help desk software that charges per agent (often $50-150 per agent/month), Social Intents lets you add your entire support team without additional costs. We offer a 14-day free trial with no credit card required so you can test everything risk-free.

Most teams are fully operational in under 5 minutes. Simply connect your preferred platform (Teams, Slack, Zoom, etc.) from our marketplace or dashboard, copy a simple code snippet to your website, and you're ready to chat. No technical expertise required. We also offer WordPress, Shopify, Wix, and other plugins for even easier installation.

For most use cases, yes. Live chat delivers instant responses (under 30 seconds) compared to email's 4-24 hour typical response time. Research shows 73% of customers prefer live chat, and satisfaction scores are 92% for chat vs 61% for email. However, live chat complements email. Use chat for urgent questions and real-time sales, email for detailed follow-ups and documentation.

Ready to Transform Your Customer Support?

Join 50,000+ businesses using Social Intents to deliver exceptional customer experiences. Start your free trial today.

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